Delivery and Returns


DELIVERY

We aim to get your orders, packed & posted within 1 working day after order is placed. For delivery we use the Royal Mail Track 48hr service for all parcels and Large Letter 2-3 day service for all Books. You will receive tracking information via email once it is shipped for parcels. 

 

RETURNS AND REFUNDS

We understand that sometimes a product is not quite right and you may wish to have a refund. We are more than happy to offer you a refund within 14 days from order received.

HOW TO RETURN YOUR PURCHASE

Please email us at info@thesecretvillage.co.uk to alert us to the return. We will send you a returns form to pop into your returned parcel. 

Pop your returns form in with your parcel. Feedback is so important to us so please do let us know your reasons on the returns form. Please send your return using a secure and trackable method to the below returns address. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item.

Unfortunately we are not yet in a position to offer free returns so customers are liable for p&p fees.

Returns address:

The Secret Village

Unit 5, Ringrose Centre

Pryme Street

HU10 6SH

You will receive an email confirming that we have received your return and that you have been credited. Please allow between 3 and 5 working days for your bank to complete the transaction, depending on their processing time. This can vary between card issuers.

 

Exchanges

We currently cannot offer exchanges.